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Student Complaints


UC Clermont College is committed to providing high quality education and services to its students and to provide fairness and equity in the application of policies and procedures. When a student has a complaint, resolution should be sought through informal communication with the appropriate instructor, department chair, dean, staff member or representative, who may be able to help rectify or clarify the situation before a formal written complaint is initiated.

Students who are enrolled in any UC Clermont College course have the right to file a complaint about a course or an experience through a variety of established processes and procedures.

If the nature of the complaint falls into one of the categories below, follow the link for more specific guidance:

 

                    Academic Grievances related to courses or grading
                    Academic Integrity
                    Academic Misconduct
                    Appealing Tuition Charges
                    Health and Safety
                    Non-Academic Misconduct
                    Policy Statement on Discriminatory Harassment
                    Policy Statement on Sexual Harassment
                    Sexual Discrimination, including sexual assault
                    Student Code of Conduct
                    Student Privacy (FERPA)

 

Formal complaints related to issues not addressed in the policies and procedures outlined above may be addressed through the UC Clermont Cares Student Complaint Process. Students must complete the Formal Student Complaint Form, and submit the signed form to the appropriate college representative in order to initiate the complaint process.

Students are encouraged to contact the UC Ombuds Office for possible resolution before initiating the formal complaint process.

If an issue cannot be resolved by UC Clermont or UC’s internal processes, Ohio residents may choose to contact the Ohio Department of Higher Education. Out-of-state students may choose to file a complaint with the appropriate authority in their state of residence. The Student Complaint Information by State and Agency list provides additional information regarding the complaint process and contacts for each state.

If a student does not feel that the complaint has been appropriately addressed by the College, he/she may register a complaint with the College’s national accrediting body by sending an email to the Higher Learning Commission at complaints@hlcommission.org.